Team Lead – Counsellor
ZerakpurFull-time4–5 yrs20k–₹30k a monthPosted 4 months ago
Mid-level operations role at Om Ak Solutions in Zerakpur. Needs 4–5 years. Pays ₹20,000–30,000 a month.
About the role
You'll lead a team of Research Counselors who connect with students and researchers looking for support with their thesis, dissertations, research papers, assignments, and other academic projects. From understanding client requirements to ensuring smooth communication and follow-ups, your team will play a key role in helping students find the right solutions.
What you'll do
- Lead, motivate, and manage a team of Research Counsellors day-to-day. Keep an eye on team performance and make sure everyone's hitting their stride
- Help team members navigate client queries, requirements, and follow-ups with ease. Train and mentor your crew to grow their skills and confidence
- Step in for escalated client concerns — and turn them around smoothly. Work hand-in-hand with other departments for seamless project delivery
- Put together daily, weekly, and monthly performance reports. Think of creative ways to boost team efficiency and client satisfaction
What you need
- Reporting
- Excel