SENIOR LEAD - DELIVERY
ChennaiFull-time6–11 yrsPosted 2 weeks ago
Closed
Senior pharma role at Omega Healthcare Management Services in Chennai. Needs 6+ years and a degree.
About the role
Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports.
What you'll do
- Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques
- Monitor and act on personnel and disciplinary issues
- Provide subject matter expertise to Quality Control Analysts in the team
- Ensure training needs of subordinates are met
- Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
What you need
- CRM
- ITIL
- Vendor management
- Project management
- Medical coding
- Performance management