Project Delivery and Customer Success Manager
BengaluruFull-time5–8 yrsPosted 3 days ago
Senior customer support role at ONYX Insight in Bengaluru. Needs 5–8 years and a B.Tech or B.E..
About the role
We're looking for a Project Delivery and Customer Success Manager to lead the delivery of condition monitoring and predictive maintenance projects across India. To begin with, you'll deliver a portfolio of large-scale ecoCMS and ecoPITCH installations. As these projects move into ongoing monitoring services, your role will grow into technical account management, owning the long-term customer relationship, renewals and growth across the installed fleet.
What you'll do
- Taking ownership of projects after purchase order receipt, ensuring a complete handover from sales
- Building and maintaining project schedules, resource plans, budgets, risk registers and action trackers
- Coordinating supply chain teams to deliver sensing hardware and equipment to customer sites on schedule
- Planning installation and commissioning with engineering and field teams, confirming site readiness and safety requirements before mobilisation
- Completing commissioning records, customer training and formal acceptance or handover
What you need
- Customer success
- Escalation handling
- Site execution
- Instrumentation
- Sales
- Upselling
Good to have
- CRM
- Cross-selling
- Salesforce
- Preventive maintenance