Customer Solutions Manager
IndiaFull-time10–18 yrsPosted 2 months ago
Leadership customer support role at Ookla. Needs 10+ years and a BA or BBA.
About the role
We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a strong history with Telecom RF& Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients.
What you'll do
- Educate, train, and support our clients to ensure optimum utilization of our product suite
- Act as the primary resolution function for any issues or questions raised by your customers
- Engage with Director and C-Level executives in support of their business needs
- Participate in customer requested meetings (onsite or via phone)
- Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes
What you need
- SQL
- Tableau
- Customer success
- Problem solving
- Sales
Good to have
- Machine learning
- Data modelling
- Telecom
- Python