REGIONAL IS OPERATIONS LEADER - R&D APAC
PuneFull-time6–8 yrsPosted 1 week ago
Senior operations role at OPmobility (Plastic Omnium) in Pune. Needs 6–8 years and a B.Tech, B.E. or B.Sc.
About the role
Reporting directly to the Regional IS operations Manager APAC and functionally to the Global IS Operations Manager - R&D, the Regional IS Operations Leader APAC will o versee the IS operation service delivery for his region and communicate regularly in relevant regional instances, especially to deploy Group IS/IT policies, standards, and procedure level to R&D stakeholders.
What you'll do
- Reporting directly to the Regional IS operations Manager APAC and functionally to the Global IS Operations Manager - R&D
- Analyse user survey for his region, identify improvement action, drive some of them
- Analyse usage monitoring of licenses in his region and propose some actions plan to minimize license denials
- Communicate status regularly to users and R&D / D&IS management
- Create Major Breakdown reports after resolution with lesson learnt and action plan to avoid same incident again and/or increase resolution time
What you need
- Coordination
- Reporting
- Process improvement
- Preventive maintenance
- Performance testing
Good to have
- ITIL