Advanced Services Engineer 2 (Cerner Patient Accounting)

About the role

Applies basic understanding of product features, tools, and configurations to provide guidance to customers. Completes assigned tasks to support optimizations (e.g. automation) of solutions and technical delivery. Provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams.

What you'll do

• Completes assigned tasks to support optimizations or efficiency efforts (e.g., automation, streamlined processes, elimination of redundant effort) under leadership
• Provides proactive and reactive remote or onsite technical assistance in close cooperation with Support and Product Development teams, under some supervision
• Independently assists customers with routine software updates, upgrades, configuration, and incident remediation, seeking assistance when needed
• Begins to analyze new issues encountered by customers by learning to perform thorough technical root cause investigations
• Provides post-project lessons learned from technology implementation or project

What you need

• Accounting
• Budgeting