Credit & Collections Analyst 2-Fin

About the role

We are seeking a Portuguese-speaking Senior Analyst (IC1) to support global Accounts Receivable Cash Applications operations for LAD countries. The role is primarily responsible for accurately and timely processing customer-payment transactions, applying and reconciling receipts against customer invoices, resolving routine payment-application issues, and maintaining accurate customer accounts.

What you'll do

• Apply and allocate customer payments accurately against the appropriate invoices and customer accounts, following established procedures and controls
• Investigate unapplied or misapplied payments, identify routine discrepancies, and coordinate with relevant teams to resolve payment-application issues
• Perform customer-account and payment reconciliations, ensuring receipts and outstanding balances are accurately reflected and supported by appropriate documentation
• Process routine payment-related activities, including refunds, chargebacks, and other approved adjustments, in accordance with defined procedures and approvals
• Respond to routine customer and internal stakeholder queries related to payments, invoice application, account balances, and payment status

What you need

• Collections
• Reconciliation
• Internal controls
• Accounts receivable
• Compliance
• SOP writing

Good to have

• ERP