ServiceNow Design Lead - Customer Integrations
Gurugram, BengaluruFull-time7–13 yrsPosted 6 days ago
Senior software engineering role at Orange Business in Gurugram and Bengaluru. Needs 7+ years.
About the role
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. Key Accountabilities for Senior Design Lead are: Work on ServiceNow – TSM module (combination of ITSM & CSM) and integrations for better customer experience.
What you'll do
- Collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate
- Work on ServiceNow – TSM module (combination of ITSM & CSM) and integrations for better customer experience
- Design, configure, and customize ServiceNow applications, modules, and workflows to meet business process requirements
- Conduct thorough testing and validation of ServiceNow configurations to ensure quality and adherence to requirements
- Assist in the creation of training materials and conduct training sessions for end-users to ensure successful adoption of ServiceNow solutions by customers
What you need
- ServiceNow
- REST APIs
- Agile
- Business analysis
- Test cases
- Bug tracking
Good to have
- LLMs
- Telecom
- ITIL