Solution Expert
GurugramFull-timeJunior levelPosted 5 days ago
Software engineering role at Orange Business in Gurugram.
About the role
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. To Involve in Design, build, run (L3 support) & engineering activities for NICE & Cisco contact center and ecosystem portfolio,you will be responsible for providing technical solutions to meet the various needs of our customer.
What you'll do
- Collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate
- Be responsible for providing technical solutions to meet the various needs of our customer
- Ensure technical lead for the Design, deployment, and operational support of Cisco Contact Center Solution
- Develop IVR application consuming Web APIs
- Integrate IVR with CRMs (Sales force, SAP, MS Dynamic etc. ) using API web services, databases, CTI, and reporting
What you need
- Salesforce
- SAP
- LLMs
- Performance management
- Azure