Technical Consultant -Verint
Navi MumbaiFull-timeJunior levelPosted 3 days ago
Consulting role at Orange Business in Navi Mumbai. Needs a B.Tech, B.E. or diploma.
About the role
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. Identify and Categorize the Incidents, Service requests & Change requests for the product which is logged by end user. First level Support on Verint Finance compliance recorder.
What you'll do
- Collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate
- Identify and Categorize the Incidents, Service requests & Change requests for the product which is logged by end user
- Identifying & categorizing tickets related to product from the initial information
- Schedule and Hosting WebEx/TEAMS meetings
- Take initiatives in learning, certifications & evaluating new products & Tools
What you need
- ITIL
- SOP writing
- Telecom