Technology Specialist

About the role

Role Purpose The Genesys Cloud Automation & DevOps Engineer will support the customer global Genesys Cloud contact centre environment by developing automated solutions, integrations, call flows, routing configurations, and deployment pipelines. The resource will focus on improving operational resilience, reducing manual configuration effort, enabling faster delivery, and enhancing customer and agent experience.

What you'll do

• Genesys Cloud Development and Configuration
• Design, build, test, deploy, and maintain Genesys Cloud solutions across IVR and non-IVR markets
• Develop and enhance Genesys Cloud Architect call flows, including inbound, outbound, IVR, bot, and routing flows
• Agent/user provisioning and access models
• Data actions and workflow integrations

What you need

• REST APIs
• SQL
• JavaScript
• Python
• Git
• CI/CD

Good to have

• Test automation
• API testing
• Postman
• Azure
• ServiceNow
• Terraform