Voice Engineer - OSC
GurugramFull-timeJunior levelPosted 4 days ago
Customer support role at Orange Business in Gurugram.
About the role
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.
What you'll do
- Lead the Fault management of incidents reported by monitoring team and customer facing entities
- Coordinate with Experts who could take it with OBS Engineering/Planning Departments to resolve capacity, design and other complex issues within the Network by planning
- Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs…
- Create and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their…
- Perform risk assessments for IP boundary elements which are connecting Voice elements
What you need
- VMware
- IoT
- Linux