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Voice Engineer - OSC

GurugramFull-timeJunior levelPosted 1 week ago

Customer support role at Orange Business in Gurugram.

About the role

Very good knowledge of Carrier Class Network VoIP & Virtualization networks - VoIP, SIP, VMware, Kubernets/Dockers, Open Stack/OpenShift, IMS/IMS Core/Mobile Core etc. Sound level of knowledge and hands on troubleshooting experience on one or more than one of the following Voice & Virtualized Infrastructure equipment’s & technologies:

What you'll do

  • Lead the Fault management of incidents reported by monitoring team and customer facing entities
  • Coordinate with Experts who could take it with OBS Engineering/Planning Departments to resolve capacity, design and other complex issues within the Network by planning
  • Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving Software bugs…
  • Create and communicate effectively Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their…
  • Perform risk assessments for IP boundary elements which are connecting Voice elements

What you need

  • VMware
  • IoT
  • Linux

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