Quality Assurance Lead (Paper)
AyodhyaFull-time0–5 yrsPosted 1 week ago
Junior quality assurance role at Pakka in Ayodhya. Open to freshers; up to 5 years, with a diploma, B.Tech or B.E..
About the role
Team PAKKA is looking for a Technical Support Lead who will collaborate closely with cross-functional teams to deliver superior customer experience and drive continuous improvement in technical services. Lead the technical support operations to ensure timely, accurate, and high-quality responses to all customer queries.
What you'll do
- Lead the technical support operations to ensure timely, accurate, and high-quality responses to all customer queries
- Build a culture of responsiveness and customer delight, with continuous monitoring of customer satisfaction
- Establish and maintain structured mechanisms such as surveys, feedback forms, and NPS assessments
- Engage with customers to understand product development needs and translate feedback into actionable inputs for R&D and Production teams
- Ensure zero delays in delivering product trials, tests, and improvements as committed
What you need
- Root cause analysis
- SOP writing
- Performance management
- CRM
- Chemistry