Senior Technical Support Engineer-Prisma Access Browser

About the role

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results.

What you'll do

• Provide technical support, configurations, troubleshooting, and best practices to customers and partners
• Manage support cases to ensure timely recording, tracking, resolution, and follow-up
• Collaborate with engineering teams to resolve customer-found defects and drive product improvements
• Perform fault isolation and root cause analysis for complex technical issues in customer environments
• Create and publish technical documentation, such as support bulletins and knowledge base articles

What you need

• Networking
• TCP/IP
• Troubleshooting
• Root cause analysis

Good to have

• Firewalls
• VMware
• AWS
• GCP
• Azure