Sr. Technical Support Engineer, Focused Services
BengaluruFull-time4–7 yrsPosted 5 months ago
Mid-level IT support role at Palo Alto Networks (India) in Bengaluru. Needs 4+ years.
About the role
Your Career As a Senior Technical Support Engineer, you will be heavily engaged to personalize their customers’ experience and ensure a successful Palo Alto Networks product experience. In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers.
What you'll do
- Develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers
- Partner with the Technical Account Manager to effectively become a virtual part of their customers’ teams
- Also provide escalation management for any technical issues encountered with their customers’ enterprise deployment, resulting in faster time to value
- Work to reproduce customer issues and work with developers to resolve technical issues
What you need
- Firewalls
- Troubleshooting
- Root cause analysis
Good to have
- TCP/IP
- Routing and switching