Staff Customer Success Engineer
Bengaluru, MumbaiFull-timeSenior levelPosted 3 months ago
Senior customer support role at Palo Alto Networks (India) in Bengaluru and Mumbai.
About the role
The Customer Success Engineer is a high-level advisory and technical enablement role focused on ensuring customers achieve maximum value and operational excellence from their investment in the Cortex platform (including XSOAR and XSIAM). Serving as a trusted strategic partner, you will guide customers through scaling, optimization, and feature adoption to enhance
What you'll do
- Strategic Planning & Alignment: Lead project kickoff sessions to identify customer
- Objectives and develop prescriptive plans for ongoing technical working sessions
- Technical Advisory & Enablement: Provide expert guidance on platform
- Configuration, health checks, and best practice reviews to optimize performance
- Metrics, SLAs, and reporting tailored to their unique environments
What you need
- Customer success
- Problem solving