Data Operations Specialist

About the role

As a Data Operations Specialist, you will execute the data maintenance, monitoring, and resolution needed to directly impact sales velocity, reporting accuracy, and the overall customer experience. You'll manage high-priority escalations, track data changes, and identify trends to drive continuous improvement in our systems and policies.

What you'll do

• Prioritize and handle a high volume of data service requests, ensuring timely and effective resolution within defined Service Level Agreements (SLAs)
• Execute complex updates to account hierarchies and firmographic data by meticulously researching and analyzing public and third-party data sources
• Act as a critical enforcer of established data standards and policies, ensuring consistent adherence across teams to maintain peak data integrity
• Perform necessary analysis and large-scale updates to account information, utilizing internal tools to drive measurable improvements in data accuracy
• Investigate and manage escalated corner case issues, providing thorough root-cause analysis and clear documentation

What you need

• Excel
• Reporting
• Root cause analysis
• Documentation
• Process improvement
• Customer service

Good to have

• Salesforce
• ETL