Senior Professional Services Consultant – Customer Service Engineer
BengaluruFull-time5–9 yrsPosted over a month ago
Senior customer support role at Palo Alto Networks (india) Technologies in Bengaluru. Needs 5+ years.
About the role
We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE) specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you will act as the principal technical advisor and hands-on deployment specialist ensuring our enterprise customers maximize the value, adoption, and security posture of their entire NGFW
What you'll do
- Strategic Advisory & Technical Alignment
- Environments (deployed models, OS versions, licensing, and HA states), map out organizational use cases, and define clear enablement, migration, and optimization phases
- Core Architecture, Centralized Management, & Automation
- Centralized Management & Operations: Assist customers in navigating centralized management platforms (Panorama and Strata Cloud Manager (SCM))
- Support & Automation Integration: Train customers on technical engagement best practices, diagnostic collection
What you need
- Customer service
- Customer success
- Network security
- Firewalls
- DLP
- IoT
Good to have
- Deep learning
- Machine learning
- LLMs