Senior Technical Support Engineer
BengaluruFull-time5–9 yrsPosted over a month ago
Senior IT support role at Palo Alto Networks (india) Technologies in Bengaluru. Needs 5+ years.
About the role
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results.
What you'll do
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting, and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Preparing detailed RCA documents for official submissions to customers
What you need
- Firewalls
- Networking
- TCP/IP
- Troubleshooting
- Root cause analysis
Good to have
- Windows
- Linux