Senior Technical Support Engineer-Prisma Access Browser
BengaluruFull-time5–9 yrsPosted over a month ago
Senior IT support role at Palo Alto Networks (india) Technologies in Bengaluru. Needs 5+ years and a degree.
About the role
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results.
What you'll do
- Provide technical support, configurations, troubleshooting, and best practices to customers and partners
- Manage support cases to ensure timely recording, tracking, resolution, and follow-up
- Collaborate with engineering teams to resolve customer-found defects and drive product improvements
- Perform fault isolation and root cause analysis for complex technical issues in customer environments
- Create and publish technical documentation, such as support bulletins and knowledge base articles
What you need
- Networking
- TCP/IP
- Troubleshooting
- Root cause analysis
Good to have
- Firewalls
- VMware
- AWS
- GCP
- Azure