Sr. Technical Support Engineer, Focused Services
BengaluruFull-time4–7 yrsPosted over a month ago
Mid-level IT support role at Palo Alto Networks (india) Technologies in Bengaluru. Needs 4+ years.
About the role
As a Senior Technical Support Engineer, you will be heavily engaged to personalize their customers’ experience and ensure a successful Palo Alto Networks product experience. In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for their customers.
What you'll do
- Provide reactive/proactive technical support to top-tier customers
- Provide configuration review, troubleshooting and best practices to named customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
What you need
- Firewalls
- TCP/IP
- Routing and switching
- Troubleshooting
- Root cause analysis