Customer Support Executive – WFH – Remote | Thiruvalla, Kerala

About the role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives . In this role, you will be the first point of contact for our customers, playing a critical part in delivering excellent customer service and building lasting relationships. Whether you're a fresh graduate eager to start a rewarding career or an experienced professional in customer support, we welcome your application.

What you'll do

• Respond promptly and professionally to customer inquiries via multiple communication channels including phone, email
• Provide accurate, relevant, and timely information about products and services, including support for order status, billing, returns, and usage queries
• Handle customer complaints or issues with empathy and efficiency. Aim to resolve issues on the first contact whenever possible. Escalate more complex or unresolved…
• Maintain detailed records of customer interactions, transactions, feedback, and complaints using internal systems. These logs are essential for quality control
• Coordinate and collaborate with internal teams such as Sales, Operations, and Technical Support to address customer concerns and improve service delivery

What you need

• Customer service
• CRM
• MS Office
• Chat support
• Communication
• Sales

Good to have

• Inside sales