General Support Senior Manager
BengaluruFull-time7–13 yrsPosted 2 weeks ago
Senior finance role at PayJoy in Bengaluru. Needs 7+ years and a BBA, B.Com or MBA.
About the role
General Support Senior Manager at PayJoy. Design and implement the global support strategies to maximize customer and clerk experience.
What you'll do
- Design and implement the global support strategies to maximize customer and clerk experience
- Identify current bottlenecks and issues in common all Support processes and propose improvements
- Optimize resource management of Support agents
- Align on and carry out Fraud Prevention strategy with Fraud/Risk teams
- Stakeholder management of local commercial director and country manager
What you need
- Excel
- Accounting
- CRM
Good to have
- SQL