Deputy Director -Service Modernization Lead
HyderabadFull-time16–29 yrsPosted 3 months ago
Leadership consulting role at PepsiCo in Hyderabad. Needs 16+ years and an MBA, B.Tech or B.E..
About the role
Overview We are seeking a Deputy Director – Service Modernization & AI-led Engineering to lead the global service management product and engineering transformation of PepsiCo’s IT ecosystem, driving an AI-first, data-driven, engineering-led, and experience-focused operating model across a large, multi-disciplinary organization.
What you'll do
- Own and evolve the IT Service Management product and operating model, integrating Process Management, Service Experience, Automation, AI-led Engineering
- Lead globally distributed teams, managing managers, senior engineering leads, product capability teams, automation teams, and vendors across service management
- Drive teams in an agile, product-oriented, and outcome-focused way of working, ensuring clear priorities, measurable business outcomes, disciplined execution
- Establish and govern CSL/SLA KPI structures — performance dashboards, benchmarking, SLA/XLA tracking, engineering productivity metrics, service reliability metrics
- Drive service modernization by partnering with platform and technology teams to harmonize fragmented service management capabilities, improve integration maturity
What you need
- Stakeholder management
- Agile
- Process improvement
- ServiceNow
- Change management
- ITIL