Principal Automation Developer
HyderabadFull-timeLead levelPosted over a month ago
Leadership software engineering role at Percepta in Hyderabad.
About the role
TTEC is scaling its Automation & AI portfolio to move beyond manual, ticket-by-ticket process work toward an agentic framework that can right-source work across business units. This role is central to that shift — building the multi-agent systems, integrations, and evaluation rigor needed to deploy AI agents safely and at scale across TTEC's technology and business operations.
What you'll do
- Design and implement multi-agent workflows using Google Agent Development Kit (ADK) , including agent orchestration, tool routing, and memory/context management
- Build integrations using Model Context Protocol (MCP) to expose internal systems (Jira, SharePoint, ServiceNow, internal APIs
- Develop and maintain evaluation frameworks to measure agent accuracy, task completion rate, and safety — both pre- and post-deployment
- Design, build, and optimize conversational and task-based agents in Microsoft Copilot Studio , integrating with Power Platform (Power Automate
- Apply strong prompt engineering practices — structured prompting, few-shot design, guardrails
What you need
- GCP
- Prompt engineering
- IAM
- LLMs
- ServiceNow
- JIRA
Good to have
- Python
- Power Automate