Principal, Sales Engineering

About the role

Lead technical qualification, assessment, and end-to-end IT solution design for TTEC’s client-facing customer experience programmes across complex global pursuits and strategic accounts. Act as the senior technical authority from discovery through contracting, solution approval, and handover to delivery, ensuring solutions are viable, deliverable, and commercially sound.

What you'll do

• Act as the lead technical authority throughout the sales pursuit lifecycle, from early client engagement and qualification through solution design, approval
• Translate client requirements into clear, implementable end-to-end solution designs across CCaaS, infrastructure, connectivity, EUC, security, platforms, and data
• Design integrated technology solutions across the TTEC platform stack, including CXone, Genesys Cloud, Amazon Connect, Google CCAI, Cisco, and SD-WAN/MPLS connectivity
• Present your technology solution proposals and designs to colleagues, stakeholders and clients as required with confidence and accuracy
• Produce and own technical design documentation using TTEC standards and templates, including architectural artefacts, RFP responses, MSA/SOW technical attachments

What you need

• Sales
• Customer service