Assistance Manager - Customer Ops SEA & Oceania
MumbaiFull-timeMid levelPosted 3 weeks ago
Mid-level customer support role at PerkinElmer in Mumbai.
About the role
The Assistance Manager responds to customer service inquiries regarding company products, features and/or services. Researches, documents and communicates recurring technical issues. Escalates unresolved issues to Technical Support team. Facilitates and coordinates Returned Material Authorization (RMA) as necessary.
What you'll do
- Review terms and conditions as per the set process to fulfill purchase order requirement(s)
- Manage customer complaints & escalations by giving patient ear to their grievance to provide timely resolution
- Organize and execute daily tasks to provide an efficient and quality service to the customers
- Execute Sales Order processing in SAP environment with appropriate compliance checks in place
- Create SAP DO and INV and Manual documentation (if any) for those customers who have special requirements on uploading to the customer web
What you need
- Customer service
- Sales
- SAP
- Escalation handling
- MIS reporting