Customer Support Engineer
VadodaraFull-time8–12 yrsPosted 2 days ago
Leadership IT support role at PerkinElmer in Vadodara. Needs 8–12 years and a degree.
About the role
Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.
What you'll do
- Develop and maintain ongoing communication and a strong working relationship with peers to understand and manage resource availability / limitations
- Ensure adequate planning and coordination of coverage to meet customer needs
- Develop resources appropriately to meet customer needs
- Work with Sales Managers, Support Manager, Customer Care and FSE’s to expand penetration of key laboratories
- Develop and deliver a productivity strategy that contributes quarterly impacts to the business
What you need
- Customer service
- Hardware
- Instrumentation