Head of operations (PSS08093)
MumbaiFull-time20–30 yrsPosted over a month ago
Leadership operations role at Personnel Search Services Group in Mumbai. Needs 20+ years and an MBA, B.Tech or B.E..
About the role
The Head – Operations (PMS & Hospitality) provides strategic leadership for the Integrated Property Management Services (PMS) and Facility Management Services (FMS) vertical, overseeing technical, soft services, security, club house, and landscaping operations across multiple sites in Maharashtra and Gujarat.
What you'll do
- Management), security, and landscaping across all sites
- Customer and Client Relationship Management
- Team Leadership and Development
- Training and Induction: Standardize a 2-week induction for new joiners with assessments
- Empanel minimum numbers to have bench strength ready for immediate replenishment
What you need
- Customer service
- Negotiation
- Facility management
- Root cause analysis
- SOP writing
- Coordination
Good to have
- Preventive maintenance
- HVAC
- Client relationship
- Employee engagement
- Talent management
- IoT