Customer Support Executive - Voice Process (Australia Region)
ThiruvananthapuramFull-time1–3 yrsPosted 3 weeks ago
Junior customer support role at Phykon in Thiruvananthapuram. Needs 1–3 years and a degree.
About the role
Customer Support Executive - Voice Process (Australia Region) at Phykon. Manage a team of customer support representatives.
What you'll do
- Manage a team of customer support representatives
- Oversee the entire customer service process
- Resolve customer complaints and issues promptly
- Develop and implement customer service policies and procedures
- Plan and facilitate training sessions to standardize service delivery
What you need
- Customer service
- Voice process
- CRM
- Communication