Network Support Engineer(L2) – NOC Operations
ThiruvananthapuramFull-time5–7 yrsPosted open since mar 2026
Senior IT support role at Phykon in Thiruvananthapuram. Needs 5–7 years.
About the role
We are seeking a skilled L2 Network Support Engineer to join our Network Operations Center (NOC) team. This role is responsible for advanced troubleshooting, incident management, and operational coordination to ensure the stability, performance, and availability of network and
What you'll do
- Incident Management & Resolution
- Take ownership of incidents escalated from L1 support teams
- Investigate and resolve P1/P2 network and infrastructure incidents within defined SLA timelines
- Maintain detailed incident timelines, logs, and documentation for operational visibility and reporting
- Ensure incidents are managed according to severity and escalation frameworks (P1–P4)
What you need
- CCNA
- Networking
- Troubleshooting
- TCP/IP
- Routing and switching
- ITIL
Good to have
- Linux
- Microsoft Dynamics
- Root cause analysis
- Incident response