Operations Director
GurugramFull-time12–15 yrsPosted 1 week ago
Leadership operations role at Pinkerton in Gurugram. Needs 12–15 years and an MBA.
About the role
To do this, we provide enterprise risk management services and programs specifically designed for each client. Bonded together, we share a commitment to integrity, vigilance, and excellence. The Operations Director – Pinkerton India leads end-to-end service delivery across Pinkerton’s EPIC portfolio (Embed, Protect, Investigate, Consult) to ensure outstanding client outcomes, rigorous accountability, and optimal cost-to-value.
What you'll do
- Coordinate services and operational/administrative support needs; oversee dispatch, scheduling, and reporting across assignments and programs
- Answer and triage escalations from clients, Directors, and Operations Coordinators, ensure swift, transparent communication and resolution
- Communicate assignment/project expectations, timelines, risks, and success criteria to all parties; maintain impeccable documentation
- Design, standardize, and enforce SOPs, operational playbooks for consistent delivery across regions and service lines
- Manage workflows end-to-end; assign agents and specialist resources to specific assignments based on capability, compliance, and cost
What you need
- Reporting
- SOP writing
- Coordination
- Excel
- Process improvement
- Incident response
Good to have
- Six Sigma
- Customer service
- C++
- Performance management
- Root cause analysis
- CRM