Quality Control Specialist

About the role

To do this, we provide enterprise risk management services and programs specifically designed for each client. Bonded together, we share a commitment to integrity, vigilance, and excellence. The Quality Control Specialist, will ensure the highest standards of quality in processes and outputs within the Global Customer Service operations.

What you'll do

• Monitor and evaluate customer service interactions to ensure compliance with the client's quality standards and guidelines
• Identify areas for improvement in customer service processes and work collaboratively with teams to implement enhancements
• Analyse quality metrics and performance data to identify trends, issues, and opportunities for improvement
• Provide feedback and training to Customer Service Associates to enhance performance and adherence to quality standards
• Prepare detailed reports on quality findings and present to management while offering insights and recommendations

What you need

• Quality control
• MS Office
• Tableau