Manager-Customer Centricity
HyderabadFull-time6–10 yrsPosted 3 weeks ago
Senior customer support role at Piramal Pharma in Hyderabad. Needs 6–10 years and an MBA.
About the role
The role of Customer Experience & Customer Centricity is responsible for shaping and advancing the organization’s customer experience strategy and embedding customer-centric ways of working across the business. The role serves as a structured voice of the customer, converting feedback, relationship insights and journey analytics into focused actions that strengthen customer satisfaction, loyalty and business performance.
What you need
- Customer success
- User flows
- Branding
- Communication