SME - Vistex Customer & O2C
BengaluruFull-time5–7 yrsPosted over a month ago
Senior customer support role at PL02 Elanco Solution Center in Bengaluru. Needs 5–7 years and an MBA, B.Tech or B.E..
About the role
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today!
What you'll do
- The primary focus of this position is partnering with key stakeholders, architects, business process owners and delivery partners to ensure timely delivery of compliant
- The role translates business requirements for customer master data governance, sales order management, pricing, delivery and billing into scalable functional solutions
- Maintain the stability and integrity of Vistex DMR – Customer and SAP O2C solutions, covering customer master data, sales order processing, pricing, delivery and billing
- Provide ongoing functional support and identify opportunities for process improvement, automation and reduction of recurring issues
- Support release management for changes impacting Customer DMR and O2C, including impact assessments, regression testing and production readiness
What you need
- Accounts receivable
- SAP
- Sales
- SAP HANA
- ERP
- SOX
Good to have
- Root cause analysis
- Regression testing
- Business analysis
- ITIL