Support Analyst L2
VadodaraFull-timeJunior levelPosted over a month ago
Customer support role at PMC Commerce in Vadodara.
About the role
The role requires an individual who undertakes resolution of incoming issues, within expected technical capability, understands the impact of incidents on the client and responds appropriately – exhibits right sense of urgency.
What you'll do
- Regularly reviews incidents logged, highlighting trends & recurring issues to 3rd line Problem
- Recommends changes to resolve recurring issues
- Reviews assignment of incidents by Incident Analysts - highlights to the team improvements
- That can be made in how calls are assigned
- Uses technical understanding to question and clarify incidents raised by clients, before
What you need
- Communication
Good to have
- ITIL
- SQL Server
- Linux