PS Consultant
BengaluruFull-time4–7 yrsPosted 1 week ago
Mid-level consulting role at PradeepIT Consulting Services in Bengaluru. Needs 4+ years and a B.Sc, B.Tech or B.E..
About the role
Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.
What you'll do
- Act as a customer liaison handling phone and email support requests, a front-line advocate for the resolution of application issues
- Triage, reproduce, and resolve problems using available systems and tools, and recommend potential workarounds for identified defects
- First line of support to identify the root cause of an application malfunction
- Create Knowledge Base articles, RCA report, and other support related collateral
- Interface with Custom Solutions Subject Matter Experts & Expert App team, when the problem cannot be resolved at a frontline support level
What you need
- Linux
- Node.js
- .NET
- C#
- AWS
- JavaScript
Good to have
- Java
- Root cause analysis
- SAP
- Salesforce