IN_Manager_IN_Manager_Contact Centre Transformation_GCC_Advisory_Bangalore_GCC_Advisory_Bangalore
BengaluruFull-time4–8 yrsPosted 3 weeks ago
Senior customer support role at PricewaterhouseCoopers Services in Bengaluru. Needs 4+ years and an MBA, MCA or B.Tech.
About the role
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world.
What you'll do
- Lead the design and architecture of end-to-end contact centre transformation solutions
- Build and optimize Voice Bots, Chatbots, Email Bots, multilingual conversational AI solutions
- Architect Gen AI-powered Knowledge Bases (RAG) , Agent Assist frameworks , and Auto Quality Audit systems
- Drive transformation projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai, Yellow.ai
- Integrate solutions with IVR systems, CRM platforms, ticketing modules, and backend APIs
What you need
- CRM
- RPA
- Business analysis
- Performance management
- C++
- Zendesk
Good to have
- AWS
- Azure
- GCP
- Microservices
- Node.js
- CI/CD