Client Service Specialist
PuneFull-time1–2 yrsPosted 1 week ago
Junior customer support role at Principal Global Services in Pune. Needs 1–2 years and a degree.
About the role
Process and check transactions on Pension Application forms create and maintain retirement plan records for customers, within defined Productivity and Quality standards. Inform Client Service Associate/Consultant of customer concerns or potential problems. Validate accuracy of plan and contract records as needed.
What you'll do
- Reporting relationship: This position will report to Associate Manager- Operations
- Communicate in writing with customers regarding complex record keeping issues, special timing requests, and routine employee data
- Implement problem solving techniques to ensure efficient processing on all contracts
- Follow internal procedures to properly document work on contracts
- Perform other job-related duties and special projects as required
What you need
- Customer service
- MS Office
- Problem solving