Software Support Specialist (L3 Support)
NoidaFull-time4–8 yrsPosted 1 week ago
Senior software engineering role at PrismHR in Noida. Needs 4+ years.
About the role
We are seeking a candidate to provide technical support (SQL Server) to the Operations team i.e. Customer Service, with regards to any issues being faced by the Users/Clients related to our web application (HRMS) Candidates with experience only on MySQL , PL SQL , Postgres SQL shall not apply.
What you'll do
- Act as Frontline support team to resolve issues (Bug Fixing) in first instance
- If the issue requires intervention of the S/W Development team, they will assign the issue to them along with case details
- The candidates will be required to work permanently in US Shift timings along with the Ops team in 5 PM to 5 AM window for 9 hours
- Candidates will be required to sign a Service Agreement for 2 years
What you need
- SQL
- PostgreSQL
- SQL Server
- HRMS