Customer Success Operations Manager
GurugramFull-timeHybrid3–5 yrsPosted 3 weeks ago
Mid-level customer support role at PubMatic in Gurugram. Needs 3–5 years and a B.Tech or B.E.. Hybrid.
About the role
As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations.
What you'll do
- Manage end-to-end publisher account setup, optimisation, and troubleshooting
- Execute technical integrations on time with a high standard of service
- Provide proactive yield improvement recommendations based on performance data
- Deliver customer support within SLAs aligned to regional business hours
- Partner with regional Sales and Business Development teams to drive account growth
What you need
- Customer success
- Customer service
- Sales
- Data privacy
- Escalation handling
- JIRA
Good to have
- VBA
- SQL
- Salesforce