Customer Success Associate - India

About the role

In this role, you will be responsible for driving customer retention, enabling clients to maximize the value of our software and deliver exceptional training and support. In partnership with an Account Manager, you will also support renewal and expansion of your book of business. Together, you will enhance customer satisfaction and foster long-term, successful relationships.

What you'll do

• Customer Retention – Develop and execute strategies to maintain and grow customer relationships. Monitor customer health metrics and proactively address any potential…
• Onboarding & Enablement - Work closely with clients to understand their unique needs and provide tailored training and enablement. Ensure customers are fully equipped to…
• Training - Design and deliver comprehensive training programs to onboard new customers and upskill existing ones. Contribute to the creation of training materials and…
• Feedback - Gather and analyze customer feedback to identify trends and areas for improvement. Collaborate with internal teams to drive product enhancements and ensure…
• Reporting - Track and report on key customer success metrics, including retention rates, satisfaction scores

What you need

• Customer success
• Communication

Good to have

• Data visualisation
• Escalation handling
• Salesforce