Product Intelligence, Launch & Adoption Lead

About the role

The role owns the metrics layer across our product portfolio — telemetry, adoption analytics, value realization — and runs the operational mechanics of every product launch. After launch, you're the person who notices when usage decays, diagnoses why, and routes the fix to the right team. You'll partner closely with the Customer Success organization, which executes the customer-facing side of adoption work under your diagnostic direction.

What you'll do

• Own KPI governance and the metrics layer: workflow telemetry, adoption analytics, product-health dashboards, decision outcomes vs. baseline
• Standardize dual success metrics across the portfolio (product outcomes and model metrics) so teams know what "good enough" means at each capability tier
• Own value-realization tracking: prove ROI per launched product at the customer level
• This evidence does two jobs — it informs stage-gate decisions, and it underwrites the case for continued investment in the new product portfolio
• Run NPI launch mechanics: launch readiness, enablement materials, sales and customer success playbooks, pricing-and-packaging coordination per product

What you need

• Customer success
• SQL
• Sales