Senior Training Lead, Support Enablement

About the role

The Senior Training Lead plays a key role in strengthening the capabilities of QAD’s global Support organization by delivering structured, impactful training programs. The primary objective of this role is to equip Support team members—both new and experienced—with the product knowledge, tools proficiency, process clarity, and soft skills necessary to provide world-class support to our customers.

What you'll do

• Work closely with Support managers, Tier 3, R&D and Product Management
• Design and develop self-paced, digital learning content using modern instructional design principles
• Manage the Learning Management System (LMS): assign courses, monitor completion, conduct knowledge checks, and generate training reports
• Ensure seamless user experience and data accuracy within the LMS
• Partner with internal teams such as R&D, Tier 3 Support, and Product Management to facilitate knowledge transfer sessions

What you need

• Curriculum development
• EdTech tools
• Workday
• Onboarding

Good to have

• Canva