Support Engineer, MO
PuneFull-time2–5 yrsPosted over a month ago
Mid-level IT support role at QAD in Pune. Needs 2+ years and a B.Tech, B.E. or B.Sc.
About the role
The ERP Support Engineer plays a key role in delivering technical support for QAD and Progress products. This role focuses on providing effective solutions for customer-reported issues, managing technical inquiries, and ensuring seamless system operation through troubleshooting and resolution efforts.
What you'll do
- Engage with customers and partners via communication platforms such as CRM, telephone, email, and internet-based tools
- Be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required
- Be encouraged to engage in continuous learning and regular practice of existing product knowledge
- Perform Progress DBA tasks under guidance, such as database monitoring, backups, and basic optimization
- Manage incoming support requests through ticketing systems and communication channels, ensuring accurate categorization and prioritization
What you need
- Troubleshooting
- Linux
- Windows
- ERP
- SAP
- Microsoft Dynamics
Good to have
- SQL
- CRM
- Incident response