Customer Services Agent- Ahmedabad, India

About the role

The position will be responsible for providing service excellence to Qatar Airways customers through different channels of communication such as telephone, email and web chat & ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.

What you'll do

• Receive in-bound calls from customers in order to provide information/ updates as and when required
• Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate
• Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets
• We have a team of experts and industry professionals who will support and work with you through-out your training journey
• If you have what it takes to deliver the best, then this opportunity is for you

What you need

• Customer service
• Travel booking
• Data entry
• Communication
• Cross-selling