Client Service Team
DelhiFull-timeJunior levelPosted over a month ago
Customer support role at QIMA in Delhi. Needs a BBA.
About the role
Client Service Team at QIMA. Manage end-to-end client onboarding and account maintenance.
What you'll do
- Manage end-to-end client onboarding and account maintenance
- Develop and maintain SOPs and internal guidelines
- Conduct internal training sessions and prepare supporting materials
- Handle daily internal and external client queries professionally
- Escalate complex issues to relevant departments when necessary
What you need
- Customer service
- SOP writing
Good to have
- CRM
- MS Office