Contract System Support Analyst
HyderabadContract3–6 yrsPosted over a month ago
Mid-level IT support contract role at Qualcomm in Hyderabad. Needs 3+ years and a BBA, B.Tech or B.E..
About the role
Contract System Support Analyst at Qualcomm. Provides day-to-day operational support for Qualcomm's Contract Lifecycle Management platform.
What you'll do
- Assesses, troubleshoots, and resolves end-user issues, questions, and enhancement requests while meeting established service levels
- Performs configuration and administrative activities within Agiloft and other supported platforms following established governance processes
- Executes QA, regression, integration, and user acceptance testing activities for system enhancements, upgrades, and defect fixes
- Creates, maintains, and executes test scripts and test plans
- Develops and maintains user documentation, process guides, knowledge articles, training materials, and quick reference guides
What you need
- ServiceNow
- Salesforce
- Troubleshooting
- Test cases
Good to have
- JIRA
- Azure