Assistant Manager - Customer Success
MumbaiFull-time3–7 yrsPosted open since sept 2025
Mid-level customer support role at Quess Career site in Mumbai. Needs 3+ years.
About the role
This role requires to partner with Client, Product, Technical Specialists, Marketing and Support teams within Monster.com to enhance customer adoption. To achieve a trusted advisory role for customers, this role requires to be good in domain and technical aspects, ability to learn, research and present.
What you'll do
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Conduct in-person and telephonic trainings for the recruitment team on diversified Monster products
- Engage with HR Recruitment team to drive Monster usage and amplify their ROI
- Responsible to cultivate the accounts and bring in the renewals
- Maintain customer health and introduce new, valuable features as they become relevant on the customer journey
What you need
- Customer success
- Customer service
- Sales
- Communication